Customer Service Associate

Customer Service Associate

Tech 4 Kids Inc. – Mississauga Ontario, Canada

Job Description

•    Act as liaison between Tech 4 Kids Sales Team and Customer base
•    Manage Customer Pricing Templates
•    Manage Customer order process with Hong Kong office
•    Provide Customer Sales Analysis utilizing customer specific software (Retail Link, Speed Quote, EDI)
•    Assist Sales Team with forecasting

Includes:
Salary + Performance Bonus
Company Benefits package

To apply, send an email to careers@tech4kids.com
Please copy Job ID (bottom of page) in subject line of email.

Desired Skills & Experience

•    Strong planning, organization, project and time management skills and comfortable in a fast-paced multi-tasking environment;   
•    Ability to think "outside of the box"; exemplary interpersonal skills; comfortable speaking to and adding value to customer interactions
•    Must be an experienced user of Retail Link
•    Must be computer literate: strong keyboarding and Internet navigation skills and basic arithmetic skills required; Microsoft Office skills – Outlook, Word, Excel, MS Navision.
•    Experience in dealing with major retail customers such as Wal-Mart, Toys R Us, Target and more specifically toy industry experience is an asset.

Company Description

Tech 4 Kids, a privately owned Canadian company, has been designing, developing, manufacturing, and marketing children’s toys in over 60 countries worldwide since 2009.  With offices in Hong Kong and Toronto, Tech 4 Kids is renowned for combining great licenses with innovative product concepts.  The company maintains a strong, exponentially growing portfolio of intellectual properties based on unique proprietary product design including: Outer Edge, Spot Lite, 3D Magic, Lite Force, Outer Active, Mash'Ems, and Eggtopia. All Tech 4 Kids products are safety tested with third party accredited labs to ensure the highest manufacturing and safety standards are met.  As members of the TIA (Toy Industry Association) and the CTA (Canadian Toy Association), Tech 4 Kids is committed to the highest ethical standards by only working with factories that adhere to the ICTI (International Council of Toy Industries) Care program. For more information, visit: http://www.facebook.com/tech4kids, http://twitter.com/techfourkids, http://www.youtube.com/tech4kidsonline.

Additional Information

Posted: October 25th, 2012
Type: Full Time
Experience: 3-5 Years Experience
Functions: Customer Service
Industries: Children’s Toys
Job ID: T4K_JD2510111